Customer Complaints

Posted on Thu, 17/11/2011

I quite inadvertently upset a customer last night, within minutes of arriving at the restaurant. When she and her partner arrived, shortly after I had also got to work, I took them down to the table noted in the book as being...>>>

Posted on Fri, 17/06/2011

'Excuse me dear, but there seems to be some dirt on the bottom of my dessert plate'. A lovely older couple in for dinner recently, had eaten their way thru the menu, and appeared nicely content with the food, except that...>>>

Posted on Sun, 09/01/2011

We had a complaint last nite from a lady who said that her chicken main course was 'tough'. Always a hard one to respond too, becos how do you define 'tough' or 'chewy' - one persons definition is not going to be anothers. In...>>>

Posted on Tue, 21/12/2010

Judy had to pat down some customers ( metaphorically speaking!), who bristled on Saturday nite becos the menu they were handed when they sat down was not exactly the same as the one they had looked at on our website, prior...>>>

Posted on Sun, 07/03/2010

We have a function on tonite, for which I'm hoping that everyone will be able to sit outside - on the deck and in the courtyard. Anna Robertson and team are currently over at the restaurant creating their own special blend...>>>

Posted on Sat, 29/08/2009

This wasn't technically a complaint,  but I interpreted it as such becos I didn't have something the customer wanted, and I think it was a valid request. Tried to talk him into some locally produced artisanal eau de...>>>

Posted on Thu, 18/09/2008

This is certainly not the first complaint we've ever recieved! - but thought it might be interesting to document some of the comments that we get, which give us pause to reflect, and reconsider. There are 2 types of complaints...>>>